10 Things Asda Won't Tell You – CouponMamaUK
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This post was written with the help of an Asda employee with 8+ years experience. Some of these tips can be down to the individual store but always worth an ask! I have included links to the proof of these policies.
Out Of Date Products
If you find an out of date product you’re entitled to £10 store credit per product if you have bought the item/s. Asda can actually be fined by trading standards for selling out of date food so they are much more likely to keep you quiet with a gift card!
Have Asda Overcharged you?
If Asda over charge you for something they have to refund the difference plus give you a £2 gift card per item.
PROOF
Asda Product Refunds
If you buy an Asda brand product and you are not 100% happy with it they will refund the cost of the item if you take the packaging back even if you just say you didn’t like it! Please note it has to be a try me love me product.
Smiley Vouchers
If you’ve ever been disappointed to find a special offer has sold out or there’s only one item left on the shelf so you can’t fulfil the Buy One Get One Free offer then Asda has a little known secret to keep you smiling…
ASDA Smileys.
They call them ‘Smileys’. They’re vouchers that members of staff on the shop floor carry around, and give you when the shopping deal you saw is not in stock, or when you need an item that’s out of stock but have to opt for a more expensive version. For example they run out of smart price baked beans and you have to get heinz you will only pay the same as the smart price ones!
Price Guarantee
It always pays to pick up other people’s receipts outside Asda! Why? I know it might sound strange but hear me out… Asda do a price guarantee if they are not the cheapest compared to other leading supermarkets then they will refund you the difference. All you need to do is head over to their website, type in the number at the bottom of the receipt and if they’re not 10% cheaper than the others you will get the difference in the form of a coupon.
I made £15 in one day from my own receipts, family and friends that gave me theirs and ones I picked up outside Asda. The most I got was £4.95 on one receipt I found in Asda car park. You wouldn’t walk past a £5 note on the floor so don’t walk past these possible money makers.They all add up and save you money off your next shop!
Asda Won’t Accept Your Coupons?
Most couponers will at some point have to go through the embarrassment of having their coupons refused. Asda’s coupon policy is to accept ALL coupons including internet (printed) coupons. You can print the policy here and I highly recommend you taking it with you. If you get some moody manager who still refuses your coupons even after showing the printed policy, then the next step is to go home and phone Asda head office.
When you speak to them on the phone, make sure you express ( politely) how upset and disappointed you are with the customer service that was shown towards you, and the embarrassment you felt. I have had this happen to me a few times in my local Asda and they have always offered me a £10 gift card as a gesture of goodwill. They don’t have to give it to you but 9 times out of 10 they will do just to keep you as a happy customer.
False Advertising
Asda may have committed a criminal offence if they give false or misleading information about a price. For example:
If you have a query about a price you’ve been given and you think you may have been misled you can take action under the Consumer Protection from Unfair Trading Regulations 2008.
As Described
This one applies to ALL stores every item should be as described. For example you buy a white kettle, then when you get it home its pink! Or if you buy a pack of 10 bananas but find there are only 9 you are entitled to a full refund.
Ordering Online
If you add a product to your trolley and they find it’s out of stock, they will always try to find you something similar. For example, if you ask for a small packet of ASDA Digestive biscuits and they have run out, they might give you a larger packet instead or a different brand.
I once ordered a smart price whole chicken, but because they had run out I ended up with an extra-large expensive one instead for the price of the cheaper one. Don’t worry, you’ll always only pay for the lowest priced product. If you don’t want to accept the product they send you, just hand it back to your driver and they will arrange for your account to be refunded.
Get Friendly With Discount Staff
I usually find it’s the same people marking down the prices at the end of the day and we always have a giggle about my frugalness and my eagle eye for a bargain. Quite a few times these members of staff have reduced an item for me then given me a smiley voucher so I could get the item for free!
At the end of the working day Asda and other supermarkets will throw away so much food it’s unreal! So always shop just before closing time and get friendly with the staff and you might just grab some freebies!!
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